Remote Support Tool Download

Download for Windows

Download for Mac

Windows

Download the installer for your system
If using Windows Defender, run these commands in PowerShell as administrator:
Add-MpPreference -ExclusionPath “C:\Program Files\Mesh Agent\*”
Run the downloaded installer
If you see any security warnings, click “More Info” and then “Run Anyway”
Follow the installation prompts
Once installed, notify our support team

Having trouble? Contact us directly at 972-904-1559

Mac

Open the downloaded file
When prompted, follow the System Preferences steps to grant necessary permissions:
- Enable Accessibility access
- Allow Screen Recording
- Grant Full Disk Access
Complete the installation
Notify our support team when complete