Passionate about IT & Customer Service
We Listen And Work Together To Create A Truly Unique Environment For You & Your Customers.
FULL BOTIQUE OF IT SERVICES
- SOHO (Small Office & Home Office) Network Design & Installation
- Full IT Support Including Remote Services
- Web Design, Development, & Hosting
- Custom PC Build
- Application Support
- Hardware Support
- Best in Customer Service
We are passionate about you the customer and Information Technology (like really passionate)! We love solving complex problems and providing you with the tools to streamline your business. Our goal is to always make you the priority and earn your trust, so you can focus on your customers.
My name is Jacob Kern I'm owner of RZR Solutions and I will guarantee that you will be treated right. I will do my best to provide a solution and the most effective way to get there.
CEO, RZR SOLUTIONS
I needed a screen repair to fix a hinge issue with my old laptop. Jacob was very attentive, forthcoming, and transparent with every step along the way, the pricing, and what his recommendations were (even when the recommendation didn't bring him more income). I would definitely use his services again and would recommend him to anyone looking for PC repair with a straightforward repairman.
Jacob was the first respond so he got my business. And having just started his business, I'm happy to be the first to review! The process was simple. He ordered the part, stopped by my home, installed the new monitor for My laptop, and left. Easy peasy. Having issue with my network at the office so had him come over and fix it that, too. Definitely a 5-star experience!
Jacob, has by far showed me the best customer service that I have received all year. I have a very destructive Son, so I typically purchase insurance on electronics. For my ps5 unfortunately I didn't. My son accidentally dropped his game. Causing damages to the USB port, and probably more. After frantically searching, and being quoted inflated prices ,from several other options. I felt like I hit the lottery when I came across Jacob. I then asked him to complete the repairs. Jacob's price was very inexpensive and reasonable. He also consistently maintained communication to keep me informed on the progress/price/ and or any changes. I would highly recommend This Business for your repairs. If I could Retain RZR Solutions for my business I would. For Now I've added Jacob from "RZR Solutions " to my Favorites.
RZR was incredibly responsive, replying to my quote request in a matter of minutes. In addition, Jacob (owner) followed-up when I got sidetracked and failed to call him back. He came to my home, performed flawless work and charged a very reasonable rate. On a personal level, he is a high-character family man who has served our country is passionate about his work and cares about doing the right thing for his customers HIGHLY RECOMMEND
He figures things out! I work from home and needed several things in my "home office" to work better together.. I had an assortment of things like my wifi printer and smart TV, speakers, computer ,etc....just problems and frustrations that may seem small to some people but over the course of time add up to lost time ..... Jacob knew how to make everything work BETTER .... and fixed and improved things that would have also caused future problems and frustrations. He stepped up my game lol. I am operating now at more efficient level I didnt know until now I was missing out on. Hire this guy! I am a VA Benefits Lawyer so I appreciate his ability to explain to me what he's doing and how it makes things better, etc. I learned alot when he came over. I told him he's going to be a very useful person in my life now lol. I recommend calling him, he's good at figuring things out and making things better for you. CR
I can't say enough about Jacob and RZR Solutions. He responded quickly, was very patient (even with all the questions I asked, he fixed our issue, and more importantly, he is just a great person. My wife and I definitely plan to use him again and we would recommend him to anyone looking for his services.
Jacob is incredibly professional. He recommends products that will best suit your homes needs and then does a wonderful job installing them. Jacob is also very personal, responsive, and makes himself available to complete the work. If there are any other network needs in the future, we will certainly call Jacob again!
Jacob was fabulous. Mine was a printer/scanner problem. RZR was responsive, timely, kept me informed and fixed the problem in the one hour minimum. He is in my iPhone forever, as the guy to call.
Absolutely BLOWN AWAY! Called the owner Jacob today this afternoon to ask for a quote and for help and he fixed and got our son his system back! Granted I can't expect he can do this for everyone as not everything is as simple. Our case was our Master Boot Record being the issue, but he was able to fix it at light speed- I was SHOCKED! My son was so happy and he is now back to having a working PC! I would also add, he answered right when I called and had an answer right away! I would definitely recommend him! Would go back again, and love helping small businesses!
Jacob took care of our website security and malware issues immediately in an emergency situation.
I contacted Jacob yesterday afternoon about fixing my gaming pc that has had issues for about a year now. He wasn't able to answer my call at the time but immediately called me back once he saw that I called him literally seconds after I called. Outstanding Service, Professional, and very knowledgeable! I told him the problem... and me being me I assumed for the worse; a faulty graphics card being at the top of my list. After I explained my issue he calmed me down immediately explaining a solution to my situation. Possibly with the hope of it not being a faulty part at all. After saving up for a year to afford for someone to look at and replace any parts that might need it. It turns out all that was wrong with my pc was just some faulty drivers which is a way easier fix than getting any new parts. (especially now adays with an okay job) After hearing this and finding out he was able to run every game he tried; I was to say the least very relieved and grateful. Especially me being a full time gamer and streamer on the side as a hobby! I haven't gotten my pc back yet, but I'm sure it looks just as good as the day I got it. I'll update my review after I pay and get back my pc! Once again thanks Brotha! And if it wasn't for your amazing reviews on yelp I would have never found you. I have never written a yelp review in my life until now XD. So trust me when I say, dude is a tech wiz and had my pc fixed within a day. Even if it was just a messed up drive; I'm just stoked to game again. Thanks again Jacob your awesome brotha! -Tyler
Frequently Asked Questions
Are you willing to come to us?
Yes, on many occasions RZR Solutions can come to your home or place of business to fix the issue on the spot or even pickup to bring back to the shop for repairs. It all depends on the severity of issue and parts required to service.
How much does it cost?
Rates are hourly and set for the most part, except for web design and larger projects. Usually, a hardware fix takes only few hours at most to resolve. Network installation, web design, and larger projects can be negotiated on a fixed price.
What areas do you service and is there a service charge?
RZR Solutions services the entire North Texas Metroplex. Our office is based McKinney Texas. We serve Dallas, Frisco, Allen, McKinney, Plano, Prosper, Celina, Little Elm, Denton, Rockwall, and surrounding areas. There is a trip charge if we pickup or return equipment to be serviced at our McKinney Shop.
Why should I go with RZR Solutions?
Although we are a small company, we are extremely skilled in what we do we also treat each individual and company with importance and attention you cannot get anywhere else. We will follow all guidelines and protocols required for each job based on the clients requests. We pride ourselves with integrity and diligence. We work extremely hard to provide you with the attention to detail required to bring you the best in quality craftmanship and customer service.