Remote Support Tool Download

Emergency Support

If something just broke, book a 15-minute remote triage or call us now. We’ll stabilize fast and outline next steps.

What to have ready (optional)
  • Brief issue summary + when it started
  • Systems/users affected
  • Your best callback number

Windows

  1. Download the dattormm installer for your system
  2. Run the downloaded dattormm installer
  3. If you see any security warnings, click “More Info” then “Run Anyway”
  4. Follow the installation prompts
  5. Once installed, notify our support team
Having trouble? Contact us directly at 972-904-1559

Mac

  1. Open the downloaded dattormm installer file
  2. Follow any system prompts to complete installation
  3. Notify our support team when complete